Placing orders
Orders may be placed on our website by simply adding items to your cart and proceeding to check out. In this process you can either sign in, create a new account, or check out as a guest. Orders may also be made by email or by phone, however online orders are processed with priority.
Payment options include: credit card (Visa and MasterCard), direct credit, and account2account internet banking. If you wish to be set up with payment terms then you will need to complete a credit application form. Seven Seas reserves the right to reject applications for credit terms if they do not meet our criteria.
Shipping
On ascolour.com.au we ship nationwide in Australia. Unfortunately we do not ship to P.O. boxes. However, we can ship orders directly to your home or business.
Most in stock credit-approved orders for standard delivery placed before 12:00 pm will be shipped within 2-3 days. Orders not paid or confirmed within 3 days of placing the order will cancelled.
You will be notified of shipping via a shipping confirmation email.
Any areas outside of these have a possiblilty of an extra day.
If you are based in Sydney's Inner West then you can pick up orders from our head office. Allow us at least 3 hours to get your order ready.
Returns
At Seven Seas we want you to love what you order. If you're not satisfied with your purchase, please return the item(s) for an exchange or refund. When sending returns back please indicate what you are returning and the reason why. In order to process your return as quickly as possible, please include your name, email address and invoice number with the goods and let us know if you require an exchange or refund.
All returns must be made within 30 days of the original purchase date, . Returns can take up to 1 week to be processed once we receive them. When your return is processed, we will send you a notification email.